Refund policy

  • At Axis Clothing, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

    14-Day Return Policy

    You may request a return within 14 days of receiving your order.

    To be eligible for a return:

    • The item must be unused, unworn, and in its original condition.
    • The item must be returned with all original tags, packaging, and accessories (if applicable).
    • Proof of purchase or your order number is required.

    Non-Returnable Items

    The following items are not eligible for return or refund:

    • Customized or personalized products.
    • Items damaged due to misuse or improper handling.
    • Products returned without original packaging or tags.
    • Gift cards (if applicable).
    • Sale or clearance items (unless received damaged or defective).

    Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

    Refunds

    Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

    If approved:

    • Your refund will be processed to your original payment method.
    • Refunds are typically completed within 14 business days, depending on your payment provider.

    Return Shipping

    • Customers are responsible for return shipping costs unless the return is due to our error (wrong, damaged, or defective item).
    • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

    Exchanges

    We only replace items if they are defective, damaged, or if you received the wrong product. To request an exchange, please contact our customer support team.

    How to Request a Return

    To initiate a return, please contact us with:

    • Your Order Number
    • Full Name
    • Reason for Return
    • Photos (if the item is damaged or incorrect)

    Our support team will guide you through the return process.

    Contact Us

    If you have any questions regarding our Return & Refund Policy, please contact us:

    Email: theaxisclothing2001@gmail.com
    Phone/WhatsApp: 03191299913